Automating Incident Response: A Success Story

The Challenge of Incident Response

In today's digital landscape, timely detection and response to security incidents are critical. With an average of 197 days to detect a breach and 69 days to contain it, companies face significant risks and costs associated with delayed responses. 

Automation becomes a vital tool to tackle these challenges, especially for Managed Security Service Providers (MSSPs) who need to manage multiple clients efficiently.

Case Study: Automating Credential Incident Response

One of Axur's clients, a leading online retailer with over 50 million customers, faced frequent credential leaks due to malware attacks on consumers' devices. These incidents could lead to unauthorized access, fraudulent activities, and degraded user experiences, particularly during peak times like Black Friday.

Automated Response System using Axur's API 

To address this, the retailer implemented an automated incident response system. This system leveraged Axur's advanced threat intelligence platform and API, enabling real-time detection and immediate action on compromised credentials.

Key features included:

• Automated Detection: The platform monitored and detected credential leaks across various sources, including the deep and dark web.
• Real-Time Alerts: Filtered and relevant alerts were sent directly to the retailer’s systems via API, ensuring no critical incident went unnoticed.
• Immediate Action: The automated system invalidated compromised credentials and prompted users to reset their passwords during sensitive operations, minimizing disruption.
  
  

Enhanced Security and Efficiency

The results were significant:

• Reduced Response Time: The automated system processed and responded to incidents much faster than manual intervention, significantly reducing the window of opportunity for attackers.
• Increased Security: By invalidating compromised credentials promptly, the risk of unauthorized access was minimized.
• Operational Efficiency: The automation freed up security analysts to focus on more complex tasks, enhancing overall productivity.

Benefits for MSSPs

For MSSPs, the benefits of such automation are clear:

• Scalability: Automation allows MSSPs to handle multiple clients with varying needs without overwhelming their teams.
• Consistency: Automated processes ensure consistent and reliable incident response across all managed environments.
• Cost Efficiency: Reducing manual intervention lowers operational costs and allows MSSPs to offer competitive services.
  
  

Automation as a Competitive Edge

By automating incident response, MSSPs can enhance their service offerings, providing faster, more reliable security for their clients. Axur's success with this major retailer showcases the potential of automation to transform security operations, making it an indispensable tool in the MSSP toolkit.

Interested in learning more? Schedule a demo with Axur to see how our solutions can help your business stay ahead of cyber threats.